Overview
iTrustCapital is a platform that lets investors buy digital assets and precious metals inside retirement accounts. Signing in is straightforward, but because these accounts hold financial assets, it’s important to follow secure steps and know what to do if something goes wrong. This guide walks you through signing in via web and mobile, common problems and fixes, and best security practices.
Before you sign in — prep checklist
- Use a secure, private network — avoid public Wi‑Fi when accessing financial accounts.
- Make sure your browser or the iTrustCapital mobile app is up to date.
- Have your primary email available — password resets and 2FA codes often use email.
- Know whether your account uses two‑factor authentication (2FA) and which method (SMS, authenticator app, or email).
Signing in on the web (desktop / laptop)
- Open your browser and go to the official iTrustCapital sign in page. Confirm the URL starts with
https://and that the domain is correct. - Enter the email address associated with your iTrustCapital account in the Email field.
- Type your password carefully — passwords are case sensitive. If you use a password manager, let it fill the field for you.
- If you have 2FA enabled, the platform will prompt for a secondary code. Provide the code from your authenticator app or SMS message.
- Click the Sign In button. If credentials are correct you’ll be taken to your account dashboard.
Tip: If your browser asks to remember your password, use a reputable password manager instead of storing it in the browser for better security.
Signing in on the iOS / Android app
- Open the official iTrustCapital app downloaded from the App Store or Google Play.
- Tap Sign In and provide your registered email and password.
- Confirm the 2FA code if prompted — many users prefer an authenticator app (e.g., Google Authenticator, Authy) for reliability.
- If your device supports biometrics and you’ve enabled it, you may be offered Face ID or fingerprint sign in for faster access.
What to do if sign in fails
Sign in failures fall into three common buckets: incorrect credentials, 2FA or verification issues, and technical problems. Try these steps:
- Incorrect email or password: Double‑check spelling and case. Use the Forgot password link to reset your password — the platform will send reset instructions to your email.
- 2FA problems: If you used an authenticator app and lost access, open your backup codes (if you saved them) or use account recovery steps provided by iTrustCapital. If using SMS, verify your phone number is correct and has signal.
- Browser or app errors: Clear cache and cookies, restart the browser or app, or try another browser/device. Ensure VPNs or firewalls are not blocking access.
- Account locked or suspicious activity: Contact iTrustCapital support immediately if you see messages about a locked account, unknown activity, or if you suspect your account has been compromised.
Password reset & account recovery
To reset your password, use the platform’s Forgot password flow. Important recovery tips:
- Only use the reset link sent to the email on file. Do not follow password reset links sent from unknown addresses.
- Choose a long, unique password (12+ characters) combining letters, numbers, and symbols. Avoid reusing passwords from other sites.
- If you lose access to your email or 2FA device, contact iTrustCapital support. Be prepared to verify your identity — the team may ask for identifying information to confirm ownership.
Security best practices
- Enable Two‑Factor Authentication: Prefer an authenticator app over SMS for stronger protection.
- Use a password manager: Generate and store a unique, strong password.
- Check account activity: Periodically review recent logins and connected devices within your account settings.
- Beware of phishing: Never enter credentials on pages reached from unknown emails or pop‑ups. Always type the URL or use a trusted bookmark.
- Keep contact info current: Ensure the email and phone number on your account are up to date so recovery options work when needed.
Frequently asked questions (FAQ)
- Why did I get a login notification I don’t recognize?
- It may be a legitimate login from a new device. If you don’t recognize it, change your password immediately and contact support.
- Can I use biometric login?
- Yes — if your device supports Face ID or fingerprint and you enable it within the app settings.
- How long are password reset links valid?
- Reset links typically expire for security — follow the instructions in the email promptly, and if the link expires start the reset flow again.
Contact & support
If you encounter problems you can’t resolve, contact iTrustCapital support through the official support channels listed on their website or in the app. When contacting support, include relevant details (but never share your password or full 2FA codes):
- Your registered email address
- Approximate time and device of the sign‑in attempt
- Any error messages you saw